Cannot Download Trend Micro on Windows using Smart Install Agent

You are unable to complete the download of the Trend Micro program on your Windows PC.

What Happened?

You might not have Administrator privileges, have unstable Internet connection or your Windows is not compatible to install the program.

How To Fix It

Install the program manually:

1. Log onto your computer using an account with administrator privileges.
2. Check if your computer meets the system requirements to run the program.
3. Download the installer by visiting in our Downloads page:
   Trend Micro Downloads Page
4. Right-click the installer file, then select Run as administrator.
5. Follow the prompts to proceed with the installation.